COVIDSafe visit guidelines
We want to keep our staff and visitors safe, so we’re following advice from the Victorian Chief Health Officer about how to reduce the risk of COVID-19 transmission.
Here are some of the measures we have in place – things that you can do – to keep our staff and visitors safe:
- Masks are not mandatory in the museum, but please wear a mask if you cannot maintain 1.5m distance from others
- Book your exhibition visit online in advance if possible, but some tickets will also be available onsite on the day
- Arrive at our Flinders Street entrance (cinema ticket holders are encouraged to enter through the Fed Square entrance)
- On arrival, scan the QR code for contact tracing purposes
- Maintain at least 1.5m distance between yourself and others
- Pay with a card, not cash.
Other measures include enhanced cleaning throughout the museum, hand sanitiser on offer at all levels.
If you are feeling unwell, please do not visit ACMI.
How to get to ACMI
You can visit ACMI at Fed Square, Melbourne, on Flinders St, between Hosier Lane and Swanston St. ACMI has two entrances, one on Flinders Street, and the other on the Fed Square side, in the heart of Fed Square cobblestoned plaza, opposite the Big Screen.
ACMI has lifts at every level of the building.
ACMI is accessible via train, tram and bus.
Our museum is located in Fed Square, which is opposite Flinders Street train station, and sits within Melbourne’s Free Tram Zone.
If your journey starts or finishes outside the boundaries of the Free Tram Zone, you must touch on your myki at the reader to make sure you have a valid ticket.
If you plan to cycle to ACMI, you can lock your bike to purpose-built bicycle racks installed around the perimeter of Fed Square, but you’ll need to bring your own lock. You can’t bring your bike into ACMI itself.
Paid parking is available at the Fed Square carpark, located on the Russell Street Extension or via the second entrance off Batman Ave. It's a 2 minute (200m) walk from Fed Square car park to ACMI.
There is also a Wilson Parking at 172/192 Flinders St, which is directly opposite our Flinders Street entrance.
Eat, drink & shop
Hero – Melbourne's premier bar, cafe & dining destination
Hero offers a seasonally driven menu developed by acclaimed Melbourne chef, Karen Martini.
Grab a coffee and a snack in the morning; book a table for lunch or dinner; or enjoy our selection of cocktails, craft beers and well priced wine offerings from our favourite producers around the globe.
Hero is wheelchair accessible. High chairs for infants are available on request.
Level 1, ACMI, Fed Square
Enter via Fed Square plaza or if inside ACMI, enter via the Level 1 foyer at the top of the stairs (accessible by lift).
Mon: Grab and Go options are available at the kiosk inside Hero during museum hours. Dining closed.
Tue–Sun: All day dining from 11.30am until late
Hero Grab and Go
Tue–Sun: open from 10.30am daily
ACMI Coffee and Snack bar on Flinders street
ACMI Cinema and Snack bar
Daily (Mon–Sun) 5–7pm
ACMI, Fed Square (Flinders Street, Ground Floor)
The ACMI Shop stocks a curated range of screen-culture books, curiosities, gifts and cards, as well as an array of ACMI publications and merchandise for our dedicated fans. We specialise in independent, local & unique pieces you won't find anywhere else – Collaborating with artists to create design led products to be treasured; as well as exclusive merchandise from our in-house design team. Our Flinders Street shop showcases our full range of products; if you can’t make it to our retail shop, our online shop is available 24 hours a day for all your needs.
Please contact us if you'd like further information on a product you've seen in our shop or to discuss gift recommendations from our friendly retail experts.
ACMI welcomes visitors with all kinds of access needs.
ACMI has two entrances: one on Flinders Street, and the other on the Fed Square side, in the heart of Fed Square plaza, opposite the Big Screen. Please be aware that the Fed Square entrance is cobblestoned and may be difficult to navigate for visitors using mobility aids. The Fed Square entrance is easily accessible via a wheelchair ramp.
A series of lifts (or elevators) offer access to all levels of ACMI. Just look out for temporary signage about capacity; it might be limited to support social distancing.
Ground floor – Level 1 access only
The Ground floor lift is located between Tickets & Information desk and the entrance to The Story of the Moving Image exhibition.
Ground – Level 1 & 2 access
This Ground Floor lift is located behind the stairs opposite the bathrooms. You can access it by continuing down the corridor between Tickets & Information desk and the entrance to The Story of the Moving Image exhibition. This lift grants you access to levels 1 and 2.
Ground floor – Basement Gallery 4 access
A goods lift that allows access to our Underground Gallery 4 is located behind Gallery 2 and 4, via a corridor. Only in use when an exhibition is on view in Gallery 4.
Level 1 – Cinemas access
There are two lifts located on Level 1. As you enter from Fed Square, one is around the corner on your right, as you pass the Tickets & Information desk and approach the stairs. If you make a hard right towards Hero at ACMI and the Level 1 toilets, you will see the lift. This is the best lift option to reach the Cinemas level (Level 2).
Level 1 – Galleries access
As you enter from Fed Square, walk past the wall of screens and seating area in front of the wall of cabinets on your left, the lift is located opposite the seating area. This lift provides access to Ground floor, the Galleries level.
Level 2 – Level 1 access
The Level 2 Lift services our cinemas. It goes down to Level 1, where you will find our restaurant and bar, Hero at ACMI; and our Labs Level. This lift also provides access to Ground floor, the Galleries level.
Companion Cards, registered in Victoria and interstate, provide the carers accompanying card holders with free access to ACMI programs.
If you use a wheelchair you can access all our spaces.
If you need to borrow a wheelchair for use inside our Museum, present your ID at the Tickets & Information Desk (located at Ground floor and Level 1 respectively) and we’ll organise one for you free of charge.
Guide Dogs and registered assistance animals are welcome throughout ACMI. But only registered animals. No pets, please!
Present your ID at the Tickets and Information desks (G and L1) to borrow free hearing devices for the ACMI Cinemas and Studios.
The devices come with headphones or connect with hearing aids via a neck loop. You get to choose what you prefer.
Mobility equipment hire
Travellers Aid, based at Flinders Street and Southern Cross stations, provides mobility equipment hire, including manual wheelchairs and motorised scooters.
To hire equipment, visit the Travellers Aid website or call 03 9068 8187.
Pre-booked equipment can be collected at Flinders Street station (across the road from Fed Square) or Southern Cross station.
Disability Action Plan
Learn more about how we are removing the barriers to ensure that people of all abilities can enjoy our spaces equally.
ACMI does not currently provide a cloakroom. In the context of COVID-19, we are no longer able to provide a free cloakroom service, so we ask you to bring with you what you can comfortably carry. No luggage, please.
Toilets are located on Ground floor and Level 1. We have wheelchair accessible toilets on both floors.
Baby change facilities are available near the toilets at the Flinders St (Ground floor) and Fed Square (Level 1) entrances.
A series of lifts (or elevators) offers access to all levels of ACMI. Just look out for temporary signage about capacity; it might be limited to support social distancing.
School & class groups
Bring your class for a school excursion and learn about how the moving image influences our daily lives. Please note, you need to book before arriving.
For bookings, visit our Schools & Teachers page and explore the available workshops, film lectures and exhibition tours.
If you have booked in for exhibition visits please assemble at the School meeting point (look for the green flag) at the Flinders Street entrance.
Workshops, Talks, Screenings
If you have booked in for workshops, talks or screenings please assemble at the School meeting point (look for the blue flag) near the Fed Square entrance.
Arriving by bus
There is a bus drop-off point at the Russell Street Extension. It is a 200m walk along Flinders St to ACMI. Bus Parking is not available at Fed Square.
Contact the Education team
T: +613 8663 2447
We welcome families with kids of all ages, but children under the age of 13 years must be always accompanied by a parent or guardian over 18 years of age.
Our continuing exhibition, The Story of the Moving Image, is free and family friendly. It explores the history of film, TV, videogames and art and is open every day of the year except for December 25.
We frequently offer other exhibitions, workshops and activities that are family friendly, especially during school holidays.
Baby change facilities are available at the Flinders Street and Fed Square levels of the building, next to the toilets.
Prams and strollers are welcome throughout the building, except inside exceptionally busy exhibitions, in which case they need to be left in the Cloakroom. We’ll let you know when this so. Otherwise, prams and strollers must stay with you.
Missing something? Leave your details at our Tickets & Information Desk or contact us and we’ll get back to you if it comes to us. We hold lost property for 2 weeks.
Enjoy free Wi-fi on us! No password is required – just accept the terms and conditions of use to get started.
Wi-fi name: acmi-wifi
Photographs and videos
Photography is sometimes not permitted in our other exhibitions, so watch out for ‘No photography' signage.
Selfie sticks, tripods, and flash photography can interfere with the enjoyment and safety of others so always ask us before using them.
Photography and filming are not allowed in our cinemas during screenings.
Bags and cloakroom
For some exhibitions, large bags, backpacks, and luggage may need to be placed in our free cloakroom before entry. Please note, we are unable to offer cloaking due to COVID. For more information, please see our terms and conditions of entry.
Clothing and footwear
Please ensure clothing and footwear are always worn for your own safety and comfort, as well as the safety and comfort of others.
Only guide dogs and registered assistance animals are permitted in the building. Sorry, no pets allowed!
Umbrellas may need to be cloaked before entering some exhibitions.
... is not permitted anywhere on ACMI’s premises. Thanks!