The discipline interview is a management tool for closing a gap between what is required and what is being performed. Demonstrates the three vital stages of the discipline interview: establishing the gap, exploring the reasons and elimination. Ethel the Unready, Ivan the Terrible and William the Silent illustrate both wrong and right ways of conducting discipline interviews. Stars John Cleese, Nicky Henson, Rosemary Leach, Robin Nedwell, Michael Sheard. Narrated by Robert Reid. FOR USE ONLY IN A DOMESTIC SITUATION OR FOR EDUCATIONAL PURPOSES ONLY.