We welcome all visitors to our spaces and offer access services that may improve your experience in our museum.


ACMI has two entrances: one on Flinders Street, and the other in Fed Square.

The Flinders Street entrance is easily accessible via a wheelchair ramp. This entrance is closed outside museum opening times. To access ACMI outside these hours, enter via the Fed Square Entrance.

Flinders St Entrance - ACMI - Shannon McGrath

Flinders Street entrance (photo credit: Shannon McGrath)

The Fed Square entrance is located in the heart of Fed Square plaza, between Chocolate Buddha and Beer Deluxe. Please be aware that the Fed Square plaza is cobblestoned and may be difficult to navigate for visitors using mobility aids.

To get to the Fed Square entrance from the Flinders Street entrance, you can use the lifts near the end of The Atrium – to the left of Beer Deluxe – to get to the Fed Square plaza level.

Fed Square Entrance - ACMI - Shannon McGrath

Fed Square entrance (photo credit: Shannon McGrath)


A series of lifts (or elevators) offer access to all levels of ACMI. Just look out for temporary signage about capacity; it might be limited to support social distancing.

Ground floor to Level 1 access only

The Ground floor lift is located between Tickets & Information desk and the entrance to The Story of the Moving Image exhibition.

Ground to Level 1 & 2 access

This Ground Floor lift is located behind the stairs opposite the bathrooms. You can access it by continuing down the corridor between Tickets & Information desk and the entrance to The Story of the Moving Image exhibition. This lift grants you access to levels 1 and 2.

Ground floor to Basement Gallery 4 access

A goods lift that allows access to our Underground Gallery 4 is located behind Gallery 3 and 4, via a corridor. Only in use when an exhibition is on view in Gallery 4.

Level 1 to Cinemas access

There are two lifts located on Level 1. As you enter from Fed Square, one is around the corner on your right, as you pass the Tickets & Information desk and approach the stairs. If you make a hard right towards Hero at ACMI and the Level 1 toilets, you will see the lift. This is the best lift option to reach the Cinemas level (Level 2).

Level 1 to Galleries access

As you enter from Fed Square, walk past the wall of screens and seating area in front of the wall of cabinets on your left, the lift is located opposite the seating area. This lift provides access to Ground floor, the Galleries level.

Level 2 to Level 1 access

The Level 2 Lift services our cinemas. It goes down to Level 1, where you will find our restaurant and bar, Hero at ACMI; and our Labs Level. This lift also provides access to Ground floor, the Galleries level.

Toilet facilities

Toilets are located on Ground Floor and Level 1. We have wheelchair accessible toilets and gender neutral toilets on both floors.

Baby change facilities are available near the toilets at the Flinders St (Ground floor) and Fed Square (Level 1) entrances.

Companion Cards

Companion Cards, registered in Victoria and interstate, provide the carers accompanying card holders with free access to ACMI programs.

Apply for a Companion Card

ACMI is a cashless venue

However carers are able to purchase tickets at the ticket desks with exact cash.


If you use a wheelchair you can access all our spaces.

If you need to borrow a wheelchair for use inside our Museum, present your ID at the Tickets & Information Desk (located at Ground floor and Level 1 respectively) and we’ll organise one for you free of charge.

Guide dogs

Guide Dogs and registered assistance animals are welcome throughout ACMI. But only registered animals. No pets, please!

Hearing loops

Free hearing devices are available for use in the ACMI Cinemas and Studios and can be borrowed on presentation of ID. Visit the Tickets & Information desks on Level 1 or Ground Floor to arrange. 

The devices come with headphones or connect with hearing aids via a neck loop. You can choose what you prefer.

Mobility equipment hire

Travellers Aid, based at Flinders Street and Southern Cross stations, provides mobility equipment hire, including manual wheelchairs and motorised scooters.

To hire equipment, visit the Travellers Aid website or call 03 9068 8187.

Pre-booked equipment can be collected at Flinders Street station (across the road from Fed Square) or Southern Cross station.

Sensory Guides

We develop Sensory Guides in collaboration with Arts Access Victoria (AAV) and Autism Spectrum Australia (Aspect). We use icons to communicate accessibility information, including the services, facilities and heightened sensory experiences found at ACMI.

Visual Story

We developed a Visual Story to help anyone who may find a step-by-step visual and written access guide useful when coming to ACMI.

It is in an easy-to-read format and uses pictures to show you how to access the ACMI building, what to expect upon arrival and what you might experience in the different spaces.

Read the Visual Story

Disability Action Plan

A crucial part of this work is ensuring Deaf and disabled people can explore our full suite of programming in inclusive, accessible and culturally safe ways.

Contact us

Feedback and general enquiries
Call (03) 8663 2200
between Mon–Fri, 10am – 4pm
Weekends and public holidays 10am – 1pm
Fill out our feedback and general enquiries form.

Bookings & ticketing
Call (03) 8663 2583
between Mon–Fri, 9am – 4.30pm
Weekends and public holidays 10am – 1pm
Fill out our feedback and general enquiries form.
Read our ticketing FAQs

More contact options