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Frequently Asked Questions – Ticketing

At ACMI, we do not have an inbound phone line for ticketing questions. Instead, all queries must be submitted through our online form.

Similarly, we do not process phone bookings – all tickets must be bought online or in person at the museum.

We have answered some frequently asked questions below to assist with your queries.

I have booked a free museum visit but am unable to attend now, what should I do?

Let us know by filling out this form so we can cancel your existing order. You can then book a new time that suits you better.

I would like to exchange my tickets for another session, can I do that?

In most circumstances ACMI will be able to exchange your tickets and apply a $2.50 transaction fee. Any new tickets will need to be collected from the ticket desk, where you will also be able to pay the $2.50 fee.

Ticket exchanges must be completed in advance of the session start time.

While we will do our best to provide a prompt response to your online query, if it is about an event that is starting within 12 hours, we cannot guarantee that we will be able to respond in time. Our onsite ticket desk is open during museum operating hours, so if you are able, pop in and visit us in person.

We are unable to exchange tickets for an event that is in the past.

My session is tonight/in an hour/starting now, and I have a question.

While we will do our best to provide a prompt response to your online query, we cannot guarantee that we will be able to respond in time if it is submitted regarding an event that is starting within 12 hours.

Our onsite ticket desk is open during museum operating hours, so if you are able, pop in and visit in person.

What concession cards do you accept?

On presentation of the following valid cards, a customer is eligible to purchase a concession ticket for ACMI programs.

  • Health Care
  • Student (Australian and International)
  • Senior (Australian and international)
  • Pensioner (Pension Card holders and TPI Card holders, Department of Veteran Affairs)
  • Carer
  • A range of industry partner concessions are available

Please note, if you are purchasing your tickets online, you must be able to present your card in person at the entrance to the venue.