Contact us

Frequently Asked Questions – Ticketing

We have answered some frequently asked questions below to assist with your queries.

How to get in touch with us

Phone
Open Mon–Fri 9am–4.30pm, Weekends/public holidays 10am–1pm

Online
Submit your query here. It may take up to 24 hours to process your request.

Ticket desk
Our onsite ticket desk is open during museum operating hours, so if you are able, visit in person.

I have booked a free visit for The Story of the Moving Image but am unable to attend now, what should I do?

Let us know by filling out this form so we can cancel your existing order. You can then book a new time that suits you better.

I would like to exchange my tickets for another session, can I do that?

Most of the time we are happy to move your tickets to a new date and/or time.

If you’re not an ACMI Member, we charge you $2.50 for this transaction (not $2.50 per ticket). If you want to go ahead with an exchange, let us know the exact date and time you’d like your tickets moved to so we can swap you straight away.

If you ask for an exchange, we can’t send the new tickets to you. Instead, you’ll need to collect them in person from the Ticket Desk and pay the $2.50 transaction fee there.

Ticket exchanges must be completed in advance of the session start time. We cannot exchange tickets for an event that’s in the past.

Exchange requests can be submitted through our online form or over the phone when our phone line is open. We will do our best to provide a prompt response to your query.

My child is 3 years old. Do they need a ticket?

No. All ACMI programs are FREE for children under 4.

How do I buy Family tickets for Disney: The Magic of Animation?

Simply select the number of people in your family and add to the cart.

Note: a family of 4 or 5 is the set price of $72, the discount will be applied once you have added the 5 tickets to your cart.

Remember, each Family must include at least one Child of 4 to 15 years of age. If there’s no child in your group, then select the Group price instead.

What is a Companion ticket?

The Companion Card program enables eligible people with lifelong disability to get out and about without incurring the cost of a second ticket for their companion. More information about the Companion Card program can be found here.

If you have a Companion Card, you can book a free ticket for your Companion online but you’ll need to collect your tickets in person at the Ticket Desk and present your Companion Card when doing so.

What concession cards do you accept?

On presentation of the following valid cards, a customer is eligible to purchase a concession ticket for ACMI programs.

  • Health Care Card (issued by Centrelink)
  • Student (Australian and International)
  • Senior (Australian and international)
  • Pensioner (Pension Card holders and TPI Card holders, Department of Veteran Affairs)
  • Carer Card
  • A range of industry partner membership cards – if you’re unsure, just ask if they are valid

If you purchase your tickets online, you must be able to present your card in person at the entrance to the venue.