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Frequently Asked Questions – Ticketing

We have answered some frequently asked questions below to assist with your queries.

How to get in touch with us

Open Mon–Fri 9am–4.30pm, Weekends/public holidays 10am–1pm

Submit your query here. It may take up to 24 hours to process your request.

Ticket desk
Our onsite ticket desk is open during museum operating hours, so if you are able, visit in person.

I have booked a ticket for a free event at ACMI but am unable to attend now, what should I do?

Let us know by filling out this form so we can cancel your existing order.

I would like to exchange my tickets for another session, can I do that?

Most of the time we are happy to move your tickets to a new date and/or time.

If you’re not an ACMI Member, we charge you $2.50 for this transaction (not $2.50 per ticket). If you want to go ahead with an exchange, let us know the exact date and time you’d like your tickets moved to so we can swap you straight away.

If you ask for an exchange, we can’t send the new tickets to you. Instead, you’ll need to collect them in person from the Ticket Desk and pay the $2.50 transaction fee there.

Ticket exchanges must be completed in advance of the session start time. We cannot exchange tickets for an event that’s in the past.

Exchange requests can be submitted through our online form or over the phone when our phone line is open. We will do our best to provide a prompt response to your query.

My child is 3 years old. Do they need a ticket?

All ACMI programs are FREE for children under 4. Entry to ACMI's centrepiece exhibition, The Story of the Moving Image, is FREE for visitors of all ages.

What is a Companion ticket?

The Companion Card program enables eligible people with lifelong disability to get out and about without incurring the cost of a second ticket for their companion. More information about the Companion Card program can be found here.

If you have a Companion Card, you can book a free ticket for your Companion online but you’ll need to collect your tickets in person at the Ticket Desk and present your Companion Card when doing so.

What concession cards do you accept?

On presentation of the following valid cards, a customer is eligible to purchase a concession ticket for ACMI programs.

  • Health Care Card (issued by Centrelink)
  • Student (Australian and International)
  • Senior (Australian and international)
  • Pensioner (Pension Card holders and TPI Card holders, Department of Veteran Affairs)
  • Carer Card
  • A range of industry partner membership cards – if you’re unsure, just ask if they are valid

If you purchase your tickets online, you must be able to present your card in person at the entrance to the venue.

I am a member of a museum/art gallery association, what reciprocal benefits do you offer?

If you are a member of:

  • International Council of Museums (ICOM)
  • International Committee for Museums and Collections of Modern Art (CIMAM)
  • Australian Museums and Galleries Association (AMaGA)

You're eligible for free entry to any paid exhibition at ACMI and Concession tickets for ACMI Film Programs.

Present your member card at the Ticket Desk for a free exhibition ticket.