Episode number 4 of Series “Customer Relations in Practice”.
Emphasises the importance of professional knowledge of an organisation’s stocks or services in dealing with difficult customers. Highlights the customer who parades their knowledge, the silent customer who cannot communicate his needs and the finicky customer who requires every detail. Features John Cleese, Anghared Rees, Patricia Routledge, Bernard Cribbins and Lyn Redgrave. FOR USE ONLY IN A DOMESTIC SITUATION OR FOR EDUCATIONAL PURPOSES ONLY.
Credits
Collection metadata
ACMI Identifier
013332
Language
English
Subject categories
Advertising, Film, Journalism, Mass Media & TV → Public relations
Agriculture, Business, Commerce & Industry → Career education
Agriculture, Business, Commerce & Industry → Conflict management
Agriculture, Business, Commerce & Industry → Customer service
Agriculture, Business, Commerce & Industry → Management
Agriculture, Business, Commerce & Industry → Public relations
Education, Instruction, Teaching & Schools → Career education
Education, Instruction, Teaching & Schools → Employees - Training of
Education, Instruction, Teaching & Schools → Management - Study and teaching
Education, Instruction, Teaching & Schools → Occupational training
Educational & Instructional
Educational & Instructional → Instructional
Family, Gender Identity, Relationships & Sexuality → Conflict management
Family, Gender Identity, Relationships & Sexuality → Difficult people - Behavior
Food, Health, Lifestyle, Medicine, Psychology & Safety → Conflict management
Food, Health, Lifestyle, Medicine, Psychology & Safety → Difficult people - Behavior
Short films
Short films → Short films - Great Britain
Sound/audio
Sound
Colour
Colour
Holdings
16mm film; Limited Access Print (Section 2)
16mm film; Access Print (Section 1)
16mm film; Preservation Print (Section 5)