Episode number 4 of Series “Customer Relations in Practice”.
Emphasises the importance of professional knowledge of an organisation’s stocks or services in dealing with difficult customers. Highlights the customer who parades their knowledge, the silent customer who cannot communicate his needs and the finicky customer who requires every detail. Features John Cleese, Anghared Rees, Patricia Routledge, Bernard Cribbins and Lyn Redgrave. FOR USE ONLY IN A DOMESTIC SITUATION OR FOR EDUCATIONAL PURPOSES ONLY.