More awkward customers (NP)

United Kingdom, 1974

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Episode number 4 of Series “Customer Relations in Practice”.
Emphasises the importance of professional knowledge of an organisation’s stocks or services in dealing with difficult customers. Highlights the customer who parades their knowledge, the silent customer who cannot communicate his needs and the finicky customer who requires every detail. Features John Cleese, Anghared Rees, Patricia Routledge, Bernard Cribbins and Lyn Redgrave. FOR USE ONLY IN A DOMESTIC SITUATION OR FOR EDUCATIONAL PURPOSES ONLY.



Peter Robinson

production company

Video Arts



Production places
United Kingdom
Production dates

Appears in

Customer Relations in Practice

Group of items

Customer Relations in Practice


Collection metadata

ACMI Identifier




Subject categories

Advertising, Film, Journalism, Mass Media & TV → Public relations

Agriculture, Business, Commerce & Industry → Career education

Agriculture, Business, Commerce & Industry → Conflict management

Agriculture, Business, Commerce & Industry → Customer service

Agriculture, Business, Commerce & Industry → Management

Agriculture, Business, Commerce & Industry → Public relations

Education, Instruction, Teaching & Schools → Career education

Education, Instruction, Teaching & Schools → Employees - Training of

Education, Instruction, Teaching & Schools → Management - Study and teaching

Education, Instruction, Teaching & Schools → Occupational training

Educational & Instructional

Educational & Instructional → Instructional

Family, Gender Identity, Relationships & Sexuality → Conflict management

Family, Gender Identity, Relationships & Sexuality → Difficult people - Behavior

Food, Health, Lifestyle, Medicine, Psychology & Safety → Conflict management

Food, Health, Lifestyle, Medicine, Psychology & Safety → Difficult people - Behavior

Short films

Short films → Short films - Great Britain






16mm film; Limited Access Print (Section 2)

16mm film; Access Print (Section 1)

16mm film; Preservation Print (Section 5)

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