Episode number 5 of Series “Improving Performance”.
Phil works in despatch. Complaints about mistakes and late deliveries prompted his supervisor Kris to talk with him attempting to resolve the problem. Peter Quarry then assumes the role of supervisor using the three step approach.
How to watch
In ACMI's collection
Agriculture, Business, Commerce & Industry → Employee motivation
Agriculture, Business, Commerce & Industry → Management
Educational & Instructional → Instructional
VHS; Access Print (Section 1)