Episode number 4 of Series “The Improving Service”.
Supervisors need to support frontline staff in serving customers by providing on-going training, being available when problems arise, motivating staff and improving poor individual service performance.
How to watch
In ACMI's collection
Agriculture, Business, Commerce & Industry → Customer service
Agriculture, Business, Commerce & Industry → Employee motivation
Educational & Instructional → Instructional
VHS; Access Print (Section 1)