Episode number 4 of Series “The Improving Service”.
Supervisors need to support frontline staff in serving customers by providing on-going training, being available when problems arise, motivating staff and improving poor individual service performance.
How to watch
Collection
In ACMI's collection
Credits
Collection metadata
ACMI Identifier
017774
Language
English
Subject categories
Agriculture, Business, Commerce & Industry → Customer service
Agriculture, Business, Commerce & Industry → Employee motivation
Sound/audio
Sound
Colour
Colour
Holdings
VHS; Access Print (Section 1)