Episode number 7 of Series “The Improving Service”.
Unhappy customers promptly tell others about poor service. Offers the philosophy that complaints should be welcomed so that the problem can be resolved, repeat business generated and the now satisfied customer will tell others. Illustrates a step by step method in a range of service settings.
How to watch
In ACMI's collection
Agriculture, Business, Commerce & Industry → Customer service
VHS; Access Print (Section 1)