Telephone etiquette is vitally important in ensuring effective information flow. This short instructional video covers the main points in telephone etiquette, including identification of the caller/receiver of the call; politeness; using answering machines; tact and discretion and how to deal with difficult customers.
Agriculture, Business, Commerce & Industry → Telephone etiquette
Communications, Infrastructure, & Transport → Telephone etiquette
Short films → Short films - Australia
VHS; Access Print (Section 1)