Telephone etiquette is vitally important in ensuring effective information flow. This short instructional video covers the main points in telephone etiquette, including identification of the caller/receiver of the call; politeness; using answering machines; tact and discretion and how to deal with difficult customers.
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In ACMI's collection
Agriculture, Business, Commerce & Industry → Telephone etiquette
Communications, Infrastructure, & Transport → Telephone etiquette
VHS; Access Print (Section 1)