Telephone etiquette

Telephone etiquette is vitally important in ensuring effective information flow. This short instructional video covers the main points in telephone etiquette, including identification of the caller/receiver of the call; politeness; using answering machines; tact and discretion and how to deal with difficult customers.

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Collection

In ACMI's collection

Credits

director

Michael Minter

production company

Videotrain

Duration

00:17:00:00

Production places

Australia

Production dates

1993

Collection metadata

ACMI Identifier

303487

Language

English

Subject categories

Agriculture, Business, Commerce & Industry → Telephone etiquette

Communications, Infrastructure, & Transport → Telephone etiquette

Short films

Short films → Short films - Australia

Sound/audio

Sound

Colour

Holdings

VHS; Access Print (Section 1)

Collected

6 times

Please note: this archive is an ongoing body of work. Sometimes the credit information (director, year etc) isn’t available so these fields may be left blank; we are progressively filling these in with further research.

Cite this work on Wikipedia

If you would like to cite this item, please use the following template: {{cite web |url=https://acmi.net.au/works/82340--telephone-etiquette/ |title=Telephone etiquette |author=Australian Centre for the Moving Image |access-date=21 May 2025 |publisher=Australian Centre for the Moving Image}}

Australia, 1993