Episode of Series “Couchman over Australia”.
Couchman addresses the issue of the quality of customer service and asks how are we to survive in the competitive and cut-throat nineties. Examples of good and bad customer service are shown in a discussion about the tactics for enduring the recession.
Advertising, Film, Journalism, Mass Media & TV → Television
Agriculture, Business, Commerce & Industry → Customer service
Agriculture, Business, Commerce & Industry → Management
VHS; Access Print (Section 1)