This seminar presentation with Lisa Ford looks at becoming a service star: team building, upselling and exceeding expectations. Some of the things you’ll learn include; the five key characteristics of a customer service star and how to develop them, guidelines for successful cross-selling and upselling, and how to make sure you are always increasing your level of customer service. This is perfect for top performers, veterans and high-potential newcomers. It offers dozens of exciting new ideas for doing “the same old job” better than ever. It’s a motivating “how-to” for even the most talented customer service professional.
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How to watch
Collection
In ACMI's collection
Credits
Collection metadata
ACMI Identifier
305621
Language
English
Audience classification
G
Subject categories
Agriculture, Business, Commerce & Industry → Customer service
Sound/audio
Sound
Colour
Colour
Holdings
VHS; Access Print (Section 1)