Part of a series on sales training, this episode deals with telephone training for retail sales clerks. It emphasizes good telephone manners, wide knowledge of stock, importance of correct customer name and address and the necessity for an intelligent descriptive vocabulary when speaking of merchandise over the telephone.
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Collection
In ACMI's collection
Credits
Collection metadata
ACMI Identifier
307243
Language
English
Subject categories
Agriculture, Business, Commerce & Industry → Career development
Agriculture, Business, Commerce & Industry → Career education
Agriculture, Business, Commerce & Industry → Customer service
Agriculture, Business, Commerce & Industry → Selling
Agriculture, Business, Commerce & Industry → Telephone etiquette
Communications, Infrastructure, & Transport → Telephone etiquette
Education, Instruction, Teaching & Schools → Career development
Education, Instruction, Teaching & Schools → Career education
Education, Instruction, Teaching & Schools → Retail trade - Vocational guidance
Education, Instruction, Teaching & Schools → Telephone - Vocational guidance
Sound/audio
Sound
Colour
Colour
Holdings
16mm film; Access Print (Section 1)
Digital Betacam [PAL]; Master
DVD [PAL]; Copy
MOV file H264; ACMI Digital Access Copy - presentation
Digital Betacam; Sub-master
MPEG-4 Digital File; ACMI External Digital Access Copy