Episode of Series “Customer Relations in Practice”.
A basic training course for all staff who deal face to face with customers in any service industry. Shows how there is a danger of misunderstanding whenever two people begin a “sales conversation”. The problem is that the assistant does not know what the customer really needs and the customer does not know all the ways the assistant can meet these needs. Demonstrates with clarity and with humour that it is the assistant’s job to resolve both sets of uncertainty. Stars John Cleese. Narrated by Philip Bond.
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How to watch
Collection
In ACMI's collection
Credits
Collection metadata
ACMI Identifier
311914
Language
English
Subject categories
Advertising, Film, Journalism, Mass Media & TV → Public relations
Agriculture, Business, Commerce & Industry → Career education
Agriculture, Business, Commerce & Industry → Communication skills
Agriculture, Business, Commerce & Industry → Customer service
Agriculture, Business, Commerce & Industry → Management
Agriculture, Business, Commerce & Industry → Public relations
Agriculture, Business, Commerce & Industry → Sales personnel
Education, Instruction, Teaching & Schools → Career education
Education, Instruction, Teaching & Schools → Communication skills
Education, Instruction, Teaching & Schools → Employees - Training of
Education, Instruction, Teaching & Schools → Occupational training
Educational & Instructional → Instructional
Family, Gender Identity, Relationships & Sexuality → Communication skills
Food, Health, Lifestyle, Medicine, Psychology & Safety → Communication skills
Sound/audio
Sound
Colour
Colour
Holdings
16mm film; Access Print (Section 1)