This video deals with the problem of difficult people in the workplace, whether they be co-workers, senior management, customers or clients and shows some effective strategies in dealing with such people. Dramatised situations are portrayed with the main character, Jane, a customer relations officer, seen in a range of scenarios, both external and internal. A 49 page training program accompanies this title. Cast includes James Armstrong, Madelaine James, Batholomew John, Katherine McCallum, Helen McGrath, Kate Randall, Cameron Sharp and Nicholas Tsakonas.
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How to watch
Collection
In ACMI's collection
Credits
Collection metadata
ACMI Identifier
315777
Language
English
Subject categories
Education, Instruction, Teaching & Schools → Communication skills
Education, Instruction, Teaching & Schools → Management - Study and teaching
Education, Instruction, Teaching & Schools → Problem solving
Educational & Instructional → Instructional
Family, Gender Identity, Relationships & Sexuality → Communication skills
Family, Gender Identity, Relationships & Sexuality → Conflict management
Family, Gender Identity, Relationships & Sexuality → Difficult people - Behavior
Family, Gender Identity, Relationships & Sexuality → Interpersonal conflict
Food, Health, Lifestyle, Medicine, Psychology & Safety → Communication skills
Food, Health, Lifestyle, Medicine, Psychology & Safety → Conflict management
Food, Health, Lifestyle, Medicine, Psychology & Safety → Difficult people - Behavior
Food, Health, Lifestyle, Medicine, Psychology & Safety → Interpersonal conflict
Food, Health, Lifestyle, Medicine, Psychology & Safety → Organizational behavior
Sound/audio
Sound
Colour
Colour
Holdings
VHS; Access Print (Section 1)