Frequently asked questions
Have any more questions about your visit? Please find General information about ACMI, as well as accessibility and family information, below.
Missing something? Leave your details at our ticket and information desk or call us on (03) 8663 2583 and we’ll get back to you if it comes to us. We hold lost property for 2 weeks.
Enjoy free Wi-Fi on us! No password is required – just accept the term and conditions of use to get started.
Photographs and videos
We love a good Instagram, so feel free to take photos in Screen Worlds and some of our others exhibitions. Photography is sometimes not permitted in Gallery 1, so watch out for the ‘No photography signage.’
Food and drink
After a coffee? You can purchase food and drink at the Cafe & Bar located on the level 1, opposite the Shop. Snacks are welcome in our cinemas, but there’s no food and drink in the galleries.
Bags and cloakroom
In some Gallery 1 exhibitions, large bags, backpacks and luggage may need to be placed in our free cloakroom before entry. For more information, please see our terms and conditions of entry.
Clothing and footwear
Please ensure clothing and footwear are worn at all times for your own safety and comfort, as well as the safety and comfort of others.
Only guide dogs and registered assistance animals are permitted in the building. Sorry, no pets allowed!
Umbrellas may need to be cloaked before entering some exhibitions. Check to see if you’ll need to bring an umbrella for Melbourne’s unpredictable weather here.
... is not permitted on ACMI’s premises. Thanks!
We have many great exhibitions, activities and workshops that are family friendly. Children under 13 must be supervised or accompanied by a parent or guardian over 18 years of age at all times at ACMI.
Facilities and infant change rooms
We have bathrooms on the Galleries level, level 1 and inside Gallery 1. This includes accessible amenities with wheelchair access and infant change rooms.
For more information about accessibility at ACMI, please visit our Families page.
For more information about accessibility at ACMI, please visit our Accessibility page.
Bring your class for a school excursion and learn about how the moving image influences our daily lives. For bookings, visit the Education page and explore the available workshops, film lectures and exhibition tours.
Function and venue hire
We’d love to help you throw a party or host a function at one of our venues. To get started, visit Functions corporate events and venue hire.
Functions corporate events and venue hire
Have another question? Feel free to contact us via email, phone, social media, by post or in person.