Episode number 5 of Series “The Improving Service”.
Customers and clients want to be served in a positive way. Frontline staff should use greetings and names, show respect for unusual requests, be sensitive to cultural differences and overcome language barriers.
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How to watch
Collection
In ACMI's collection
Credits
Collection metadata
ACMI Identifier
017772
Language
English
Subject categories
Agriculture, Business, Commerce & Industry → Customer service
Sound/audio
Sound
Colour
Colour
Holdings
VHS; Access Print (Section 1)