Episode number 5 of Series “The Improving Service”.
Customers and clients want to be served in a positive way. Frontline staff should use greetings and names, show respect for unusual requests, be sensitive to cultural differences and overcome language barriers.
How to watch
Collection
In ACMI's collection
Credits
Collection metadata
ACMI Identifier
017772
Language
English
Subject categories
Agriculture, Business, Commerce & Industry → Customer service
Sound/audio
Sound
Colour
Colour
Holdings
VHS; Access Print (Section 1)