This customer service training seminar focuses on the service representative- you! It looks at how your skills, attitudes and your follow through influence the transaction. Learn how to get into the exceptional customer service mindset, start building core communication skills such as building rapport and establishing trust, controlling the tone of your voice, using proper body language, listening carefully and also discover high-impact techniques for serving customers over the telephone. Using lively demonstrations of how and how not to serve a customer you’ll remember more because you’ll see exceptional customer service in action!
Content notification
Our collection comprises over 40,000 moving image works, acquired and catalogued between the 1940s and early 2000s. As a result, some items may reflect outdated, offensive and possibly harmful views and opinions. ACMI is working to identify and redress such usages.
Learn more about our collection and our collection policy here. If you come across harmful content on our website that you would like to report, let us know.
How to watch
Collection
In ACMI's collection
Credits
Collection metadata
ACMI Identifier
305619
Language
English
Subject categories
Agriculture, Business, Commerce & Industry → Customer service
Agriculture, Business, Commerce & Industry → Telephone etiquette
Communications, Infrastructure, & Transport → Telephone etiquette
Education, Instruction, Teaching & Schools → Telephone - Vocational guidance
Sound/audio
Sound
Colour
Colour
Holdings
VHS; Access Print (Section 1)