This seminar presentation with Lisa Ford looks at pleasing the challenging customer; defusing anger, solving problems and recovery skills. Some of the things you’ll learn include; why customers complain, the most common reason, how to empathise with customers and keys to fast, effective problem solving. This is the antidote to high-stress situations, times when customers seem especially difficult.
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This work has not been digitised and is currently unavailable to view online. It may be possible for approved researchers to view.
Collection
In ACMI's collection
Credits
Collection metadata
ACMI Identifier
305620
Language
English
Audience classification
G
Subject categories
Agriculture, Business, Commerce & Industry → Customer service
Sound/audio
Sound
Colour
Colour
Holdings
VHS; Access Print (Section 1)