How to give exceptional customer service. Vol.3

This seminar presentation with Lisa Ford looks at pleasing the challenging customer; defusing anger, solving problems and recovery skills. Some of the things you’ll learn include; why customers complain, the most common reason, how to empathise with customers and keys to fast, effective problem solving. This is the antidote to high-stress situations, times when customers seem especially difficult.

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Collection

In ACMI's collection

Credits

producer/director

Jon Rees

production company

CareerTrack Publications

Duration

00:50:00:00

Production places

United States

Production dates

1989

Collection metadata

ACMI Identifier

305620

Language

English

Audience classification

G

Subject categories

Agriculture, Business, Commerce & Industry → Customer service

Educational & Instructional

Educational & Instructional → Instructional

Short films

Short films → Short films - United States

Sound/audio

Sound

Colour

Holdings

VHS; Access Print (Section 1)

Please note: this archive is an ongoing body of work. Sometimes the credit information (director, year etc) isn’t available so these fields may be left blank; we are progressively filling these in with further research.

Cite this work on Wikipedia

If you would like to cite this item, please use the following template: {{cite web |url=https://acmi.net.au/works/84314--how-to-give-exceptional-customer-service-vol3/ |title=How to give exceptional customer service. Vol.3 |author=Australian Centre for the Moving Image |access-date=16 March 2025 |publisher=Australian Centre for the Moving Image}}

United States, 1989

Please note