About your privacy
ACMI values your privacy. This page describes how the privacy of your personal information is respected in a variety of common interactions with ACMI and explains the privacy rights you have in relation to that information.
We are bound by the Privacy and Data Protection Act 2014 (Vic) which sets out a number of principles concerning the protection of your personal information.
Personal information means information that identifies you as an individual, or from which your identity can be reasonably ascertained. Personal information we may collect, or which may be held by us about you may include your: name; date of birth; postal address, telephone number and email address.
We collect personal information in a number of ways including when you contact us; when you use our online transaction services to purchase goods or services such as tickets, memberships, retail products; or to make a donation.
When you send an email to ACMI, or use a contact form on the website, your personal information will only be used for the purposes for which you provided it. You will not be added to ACMI's customer database unless you have requested this.
Our Customer Database
ACMI maintains a database of customer information in order to promote its programs. This is used for printed mail as well as email. You will only be added to this database if you ask to receive this information. You can opt out of this at any time by contacting firstname.lastname@example.org or by phoning Customer Service on (03) 8663 2200.
ACMI works hard to ensure the security of your information. Once it comes into ACMI's possession, reasonable steps will be taken to protect your personal information. Information will be disposed of in accordance with approved disposal schedules under the Public Records Act 1973 (VIC).
ACMI does not sell or rent its customer database to other businesses. ACMI may, from time to time, provide you with information about third party products and services that we think will interest you. In these cases, your personal information is never available to the third party.
Online transactions (including buying tickets)
ACMI will request personal information when you use our online transaction services, such as when purchasing tickets, purchasing a membership, purchasing retail products or making a donation.
ACMI will use your personal information to deliver the services you have requested including using your:
- name for validation purposes for ticket queries;
- email address to send you your ticket, respond to queries and potentially send you a pre-visit reminder email and/or a post-visit email to ask for feedback about your experience;
- phone number for a back-up contact;
- postcode and country details for understanding visitor demographics;
- street address as an addtional contact.
If you agree to receive news and updates we will also use your personal information to provide such updates.
If you agree to receive information from third parties then we will provide those parties with your contact details to enable those parties to contact you.
ACMI does not require that you provide personal information when purchasing a ticket at the Tickets and Information Desk. In order to better understand our customers, you may be asked for your postcode or information about how you found out about an event. Providing this information is always optional.
Using the Website
You can access and browse ACMI's website without disclosing personal information. ACMI will only collect personal information from you with your consent.
In order to improve the ACMI website, and like most websites, ACMI records information about how visitors use the site. These logs include your server's address, top level domain name, date and time of visit, pages downloaded and browser used. This data does not include your name, address or any other personal information.
You may apply to ACMI to access, correct or update your personal information. Please contact the ACMI Privacy Officer by email at email@example.com or by phoning Customer Service on (03) 8663 2200.